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Frequently Asked Questions (FAQs)
How do I pay?
Option 1: Cash/Bank Deposit - You need to deposit the total amount of your order to our BDO Account:
Any branch of BDO
Pulp Live Record and Publishing
Account # 366-009-8048
Account type: Savings
Scan or take a clear photo of your deposit slip and send it to sales@pulp.ph with the order number on the subject line of the email.
Option 2: Paypal - You must have an account on Paypal, if not you may register. Visit www.paypal.com to know how the payment system works using Paypal.
Send it to sales@pulp.ph with the order number on the subject line of the email.
How do I get my orders?
Option 1: Pickup here at PULP Headquarters - see address and map below:
#284 E. Rodriguez Sr. Ave., Quezon City
Right Across St. Luke’s Hospital, between Golden Optical and Mr. Ube
Option 2: Ship to you - We could ship your orders anywhere in the Philippines. A fixed shipping fee of 150php will be charged.
I need to know my order number so I could send my deposit slip. Where do I locate my order number?
Every time you place an order thru our online shop, an email notification will be sent to the email associated with your account. The order number is visible on the subject and the contents of the email.
Do you accept reservations?
Reservations will be reviewed and approved depending on the stock for a certain item. Approved reservations will be valid for 3-5 working days.
Are there other ways to buy merch from you aside from your online shop?
Yes, you may call us at 722-9622 or visit our office. See address on Question # 2. You can also buy merch during our shows.
I have other questions, where should I ask?
Email us at sales@pulp.ph or call us at 722-9622 about anything related to our shop and products.
No Refund Policy
Refund/exchange due to customer’s change of heart is not possible.
PULP Live World are pioneers and pacesetters—a company founded on a genuine, burning passion for Live Entertainment. As one of the Philippines’ largest and most diverse companies in the Concerts/Live Events industry, PULP Live World has produced historic events, concerts, and music festivals, having brought some of the biggest world-class names in Philippine concert history: from Cyndi Lauper, Aerosmith, and Kelly Clarkson to metal legends Slayer, Megadeth, and Anthrax; from pop punk heroes All Time Low, Mayday Parade, and The Maine to internationally acclaimed KPOP idols BTS, EXO and Super Junior.
Copyright © 2019 | PULP Live World Productions Inc. All rights reserved.